9.5EN · Rittis Alpin Chalets
Frequently asked questions
Frequently asked questions
An overview:
Can I buy a hotel voucher from you?
Yes, you can. Give your loved ones unforgettable holiday moments! Our reception team will be happy to advise you about the available options. Remember this gift idea in good time, as our attractive vouchers are sent to you by post!
What are the check-in and check-out times?
Check-in is possible from 14.30, and check-out is by 10.00 at the latest. Late check-out is available on request and may incur a fee.
What additional charges or discounts should I expect as a guest?
Per person per night from age 15: through 30.11.2026, €2,50 overnight tax plus €1,00 Ramsau local tax; from 01.12.2026, €2,80 plus €1,00.
How are the rooms cleaned?
The double rooms are cleaned daily, and towels can be changed on request.
The Chalet-Apartments, Penthouse Suite and Family Suite receive a final clean on the day of departure, charged at € 100,- to € 120,-. An interim clean including a towel change is available for an additional charge of € 30,-.
What payment methods can I use?
At Rittis Alpin Chalets, you can pay in cash, by EC/debit card, VISA and MASTERCARD, or by bank transfer in advance.
Are pets allowed?
Up to 2 pets are permitted per accommodation unit. A surcharge of € 15/night applies; food is not included. Depending on the amount of cleaning required, an additional final-cleaning fee may be charged.
How do reservations and deposits work?
To confirm your booking, please send us a written confirmation and pay a 30% deposit within 14 days of receiving your reservation confirmation.
Can I rent sports equipment locally?
Sports equipment can be rented through our partners in Ramsau.
Is parking available?
There are 15 free garage parking spaces and outdoor parking spaces. Garage parking spaces cannot be reserved.
Are Rittis Alpin Chalets accessible?
Double Room Basic and the only Appartement Basic are accessible. Double Room Basic: 32 m² for 1–3 people. Appartement Basic: 64 m² for 2–4 people, without a sauna or fireplace.
How late can I cancel free of charge?
Under the AGBH 2006 § 5, guests may cancel without a cancellation fee up to 3 months before the agreed arrival date.
- Up to 1 month before arrival, a cancellation fee of 40% of the total package price is due.
- Up to 1 week before arrival, a cancellation fee of 70% of the total package price is due.
- During the final week before arrival, a cancellation fee of 90% of the total package price is due.
We recommend that you take out travel cancellation insurance before your arrival.
Is tax included in the price?
Yes.
Can I leave my luggage in a lockable room if I arrive early or want to leave later?
Yes.
Is breakfast included in the double room rate?
The restaurant breakfast buffet costs €23 per adult and €12,50 per child aged 5 and over. It is included in double rooms during the breakfast season; guests in apartments and suites can add it in advance. No breakfast will be served from 29.09. through 10.12.2026 inclusive.
Is breakfast included in the apartment and Penthouse Suite rate?
The restaurant breakfast buffet costs €23 per adult and €12,50 per child aged 5 and over. It is included in double rooms during the breakfast season; guests in apartments and suites can add it in advance. No breakfast will be served from 29.09. through 10.12.2026 inclusive.
Table reservations: +43 664 2382623, reservierung@dasrittis.at.
Are children welcome?
Children are very welcome. We provide high chairs and cots for our youngest guests. Please let us know before arrival!
Do you have any further questions?
Please do not hesitate to contact us. We look forward to hearing from you.